Welcome to GramerTaza.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and purchase our products.

1. Information We Collect

When you use GramerTaza.com, we may collect the following information:

• Full name
• Mobile number
• Email address
• Delivery address
• Billing information
• Order and purchase history
• Payment-related information
• Information you provide when contacting our customer support
• Device, browser, IP address, and basic website usage information

We collect only information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Contact you regarding your orders
• Confirm payments and transactions
• Provide customer support
• Handle returns, refunds, or complaints
• Improve our products and website
• Send important service-related notifications
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws and legal requirements

3. Payment Information

Payments may be processed through third-party payment service providers.

GramerTaza.com does not intentionally store your complete debit/credit card PIN, CVV, or other sensitive payment credentials on our own servers. Payment information may be handled by the relevant payment provider according to its own privacy and security practices.

4. Cookies

GramerTaza.com may use cookies and similar technologies to:

• Keep you logged in
• Remember your shopping cart
• Improve website functionality
• Understand website traffic and usage
• Improve your overall shopping experience

You can disable cookies through your browser settings, although some website features may not work properly.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Delivery and courier services
• Payment service providers
• Website hosting and technical service providers
• Customer support services
• Government authorities or law-enforcement agencies where legally required

Personal information should only be disclosed for the purpose for which it was collected, subject to applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Bangladesh’s Personal Data Protection Act, 2026 requires appropriate technical and organizational measures for protecting personal data and preventing unauthorized access or disclosure.

However, no internet-based service can guarantee absolute security.

7. Data Retention

We may retain your information for as long as reasonably necessary to:

• Complete your orders
• Maintain transaction and business records
• Provide customer support
• Resolve disputes
• Meet legal, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy

You may have rights regarding your personal information, including rights relating to access, correction, privacy, and lawful processing, subject to applicable law.

You may contact us if you believe that your personal information is incorrect or has been used improperly.

9. Children’s Privacy

GramerTaza.com is not intended to knowingly collect personal information directly from children under the age of 18 without appropriate legal basis or consent where required.

10. Third-Party Services

Our website may contain links to or integrations with third-party services such as payment gateways, courier services, analytics tools, or other external services.

Those services may have their own privacy policies, and GramerTaza.com is not responsible for the privacy practices of independent third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable laws.

Any updated version will be published on this page with a revised Effective Date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Website: GramerTaza.com
Email: support@gramertaza.com
Phone: 01737616198

Gramer Taza — Fresh, Natural & Organic Food Delivered to Your Door.